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NAHQ CPHQ (Certified Professional in Healthcare Quality) Examination is a rigorous, comprehensive certification exam designed to test the knowledge and skills of healthcare quality professionals. CPHQ Exam is administered by the National Association for Healthcare Quality (NAHQ) and is recognized as the gold standard in the healthcare quality industry.

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NAHQ Certified Professional in Healthcare Quality Examination Sample Questions (Q158-Q163):

NEW QUESTION # 158
Which of the following is the role a healthcare quality professional should play in strategic planning?

A. Develop the vision, mission, and goals.
B. Review and redefine annual objectives.
C. Identify causes of lost revenue.
D. Provide data on performance indicators.

Answer: D

Explanation:
In strategic planning, healthcare quality professionals play a key role by providing data on performance indicators (Answer A). These indicators include metrics such as patient outcomes, process efficiency, patient satisfaction, and adherence to clinical guidelines. By offering data-driven insights, healthcare quality professionals help the organization make informed decisions, prioritize initiatives, and align resources with strategic goals.
The other options, while important, are not the primary role of a healthcare quality professional in strategic planning:
Reviewing and redefining annual objectives (B) is typically a responsibility of leadership or management teams who use the performance data provided by quality professionals to adjust goals. Developing the vision, mission, and goals (C) is generally the task of the organization's leadership, although quality professionals may provide input based on data.
Identifying causes of lost revenue (D) is often part of financial management and not the direct responsibility of a healthcare quality professional, though their data may support this analysis.
Reference: National Association for Healthcare Quality (NAHQ) - Certified Professional in Healthcare Quality (CPHQ) Study Materials.
Role of Quality Professionals in Strategic Planning, NAHQ Documentation.

NEW QUESTION # 159
A facility's performance on a clinical outcome measure has deteriorated. The healthcare quality professional's initial action should be to

A. Analyze related process measure performance
B. Re-educate staff on appropriate clinical outcomes
C. Review current best practices on areas of deterioration
D. Assess data entry errors in areas of deficiency

Answer: A

Explanation:
Deterioration in a clinical outcome measure (e.g., infection rates) suggests an underlying issue in care delivery. The initial step should investigate contributing factors.
Option A (Analyze related process measure performance): This is the correct answer. The NAHQ CPHQ study guide states, "When outcomes deteriorate, analyzing related process measures (e.g., hand hygiene compliance for infection rates) identifies root causes" (Domain 4). This aligns with the Donabedian model, linking processes to outcomes.
Option B (Re-educate staff on appropriate clinical outcomes): Re-education assumes a knowledge gap, which is premature without identifying the cause of deterioration.
Option C (Review current best practices on areas of deterioration): Best practice review is a later step after understanding the specific issue.
Option D (Assess data entry errors in areas of deficiency): Data errors are a possible cause but not the first step, as process issues are more likely to drive clinical outcomes.
CPHQ Objective Reference: Domain 4: Performance and Process Improvement, Objective 4.5, "Analyze performance data to identify improvement opportunities," emphasizes linking outcome deterioration to process measures. The NAHQ study guide advocates for process analysis as the initial step in outcome investigations.
Rationale: Analyzing process measures provides insight into why outcomes deteriorated, guiding targeted interventions, as per CPHQ improvement methodologies.
Reference: NAHQ CPHQ Study Guide, Domain 4: Performance and Process Improvement, Objective 4.5.

NEW QUESTION # 160
Practice guidelines should be based on

A. utilization review criteria.
B. cost-benefit analysis.
C. computer-generated data.
D. scientific evidence.

Answer: D

Explanation:
Practice guidelines should be based on scientific evidence. This ensures that the guidelines reflect the best available knowledge and research, leading to recommendations that are both effective and reliable.
Evidence-based practice guidelines help improve patient outcomes by ensuring that clinical decisions are informed by rigorous and up-to-date research findings.
Cost-benefit analysis (A): While important in decision-making, it is not the primary basis for developing practice guidelines.
Computer-generated data (C): This can assist in analyzing data but is not a substitute for evidence- based research.
Utilization review criteria (D): These criteria are more focused on managing healthcare services rather than forming the foundation of clinical guidelines.
Reference
NAHQ Body of Knowledge: Evidence-Based Practice Guidelines
NAHQ CPHQ Exam Preparation Materials: Foundations of Practice Guidelines

NEW QUESTION # 161
Baldrige's scoring system is based on a __________point scale. Each of seven criteria is assigned maximum value ranging from 85 to 450 maximum points.

A. 500 points
B. 1000-point scale
C. 2000-point scale
D. 1500-point scale

Answer: B

NEW QUESTION # 162
In reviewing information offered by the Agency for Healthcare Research and Quality (AHRQ), the quality improvement (QI) specialist recognizes that the three broad aims pursued by the National Quality Strategy are

A. triple aim, reduce utilization, and affordable care.
B. reduce medical waste, use Lean, and achieve equity and better access to care.
C. better care, healthy people/health communities, and affordable care.
D. reduce complications, reduce readmissions, and improve health outcomes.

Answer: C

Explanation:
The three broad aimspursued by the National Quality Strategy (NQS), as recognized by the Agency for Healthcare Research and Quality (AHRQ), are better care, healthy people/healthy communities, and affordable care. These aims reflect a comprehensive approach to improving healthcare by focusing on enhancing the overall quality of care, improving the health of populations, and reducing the cost of care to ensure it is affordable for all.
Reduce medical waste, use Lean, and achieve equity and better access to care (A): These are important goals, but they do not summarize the NQS's broad aims.
Reduce complications, reduce readmissions, and improve health outcomes (B): These are specific targets within the broader framework but not the three broad aims.
Triple aim, reduce utilization, and affordable care (D): The triple aim concept is related, but it is not identical to the three broad aims of the NQS.
References
NAHQ Body of Knowledge: National Quality Strategy and Healthcare Improvement NAHQ CPHQ Exam Preparation Materials: Understanding National Quality Initiatives
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NEW QUESTION # 163
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NAHQ Certified Professional in Healthcare Quality Examination Sample Questions (Q158-Q163):

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